U.S. Coast Guard selects Dell & Perot Systems for Mission-Critical IT Field Support Services
Perot Systems Government Services (PSGS), a unit of Dell Services and a wholly-owned subsidiary of Dell, was selected by the U.S. Coast Guard (USCG) to provide IT field support services for critical mission and rescue systems. This contract is an expansion of the work the company has been providing to the USCG through its PSGS subsidiary for the past decade. As part of the new five-year, $92 million Standard Workstation and Communication Infrastructure Support Blanket Purchase Agreement contract, Dell Services will be providing enterprise-wide support services for the entire USCG to include its eventual new home office at the Department of Homeland Security’s (DHS) new headquarters at the Saint Elizabeth site in Washington D.C.
The USCG will be the first agency to move into the new St. Elizabeth’s headquarters, which is expected to open between 2012 and 2013. The Department of Homeland Security plans to consolidate many of its agency headquarters, currently dispersed throughout the greater Washington D.C. metropolitan area, into one location to centralize all of the necessary support functions while achieving cost savings.
Through its subsidiary, Dell has helped the Coast Guard with a number of key initiatives over the years, including providing support during Hurricanes Katrina and Rita, and in developing key mission-critical software applications. During Hurricane Katrina, the company stood up several large command posts and ensured vital connectivity for more than 1,900 responders from 81 USCG units.
The team also helped develop a complex global vessel tracking system that is now used to support national and international security efforts, as well as marine search-and-rescue operations. The company’s engineers built and deployed many mission-critical software applications such as the Marine Information System for Law Enforcement (MISLE). These efforts have helped the USCG respond more quickly to emergency demands — both domestically and internationally — and have streamlined their emergency operations while improving the timeliness of information.
Most recently, the Dell Services team provided emergency field side support services of over 1,500 fully-imaged laptops and servers within days to help support the USCG’s Deepwater Horizon clean-up efforts in the Gulf of Mexico.
Dell Services currently provides enterprise-wide software development, operations, and full lifecycle support for 51 operationally-focused applications that are used by the USCG; other DHS groups and agencies; the Department of Defense (DoD), and other federal agencies. These systems serve more than 45,000 end users and over 250 ships. The company also provides operations and maintenance solutions including Tier 1-3 help desk support by handling more than 200,000 calls annually.
Lee Carrick, Vice President of Dell Services’ Federal Government Division: “We’ve been a proud Coast Guard provider for a number of years and are honored that the Coast Guard has chosen us to continue our relationship in support of this new contract. Dell Services is looking forward to being the IT provider to the first agency at the new Department of Homeland Security headquarters in Washington D.C. This contract presents a significant opportunity for the USCG to demonstrate the benefits of a true enterprise-wide approach to IT management using virtualization, cloud computing, and enterprise backup and storage among other services. We look forward to helping the Coast Guard continue achieving their service missions.”