HP Expands Best Shore Global Sourcing Model; Names Six Global Delivery Hubs
HP Enterprise Services today announced the expansion of
Best Shore – its global services delivery model – by designating six
countries as global delivery hubs that will grow to support increasing
client demand for cost-efficient, scalable services that effectively meet
This expansion is part of the $1 billion investment HP
announced in June to transform and grow its Enterprise Services
Bulgaria, China, Costa Rica, India, Malaysia and the Philippines are the
designated delivery hubs. These mature HP Best Shore locations operate in
time zone-relevant countries and will offer a significant employee base that
can deliver various highly scalable services to clients across the globe.
These centers also will offer multiple capabilities in each location,
business process outsourcing services.
Global delivery hubs are designed to improve the client experience by
offering access to deep industry and technical expertise that can tailor
sophisticated solutions to meet unique client requirements. They also
provide more options for cost-efficient services. Additionally, the hubs
will help reduce delivery complexity by providing multiple services from a
single location. All Best Shore delivery teams closely collaborate with
onshore account and support staff while leveraging HP technologies, best
practices and intellectual property to deliver seamless, consistent services
and lower risk for clients.
“Organizations require high-quality, flexible technology and business
services as they move to a global sourcing model to lower costs,” said Robb
Rasmussen, vice president and general manager, Best Shore, HP Enterprise
Services. “With two decades of global delivery experience providing services
to some of the world’s largest companies, our sourcing model blends HP’s
industry-leading technology with a balanced global footprint to create
top-quality, fully integrated solutions that can be efficiently delivered
from any shore.”
In addition to providing more access to skills and scale, the hubs allow
HP to address the growing domestic markets in these regions. The hub
locations offer large, employee-friendly campuses with career advancement
and skill development opportunities along with other amenities.
Last month HP opened two new locations that serve as Best Shore hubs. In
Malaysia, HP opened its state-of-the-art, multipurpose
HP Global Center Cyberjaya, which is the largest facility of its kind
and the single largest investment by a multinational technology leader in
Malaysia. HP also opened a new Information Services Center in Suzhou, China,
which will provide outsourcing and applications services to clients in China
and around the world.
HP has additional delivery centers worldwide that are critical to its
overall sourcing model, providing specific skills, languages and time zones
that clients require.