TOPS Markets Renews Services Agreement with HP

December 6, 2010 by | Comments

HP Enterprise Services today announced TOPS Friendly Markets LLC, the New
York-based supermarket chain with stores in New York and Pennsylvania, has
signed a seven-year applications and infrastructure technology services contract
valued in excess of $80 million that gives the retailer flexibility to transform
its business processes to drive growth.

With this agreement, HP will continue to provide a full suite of applications
management via a multitiered platform, including mainframe, midrange server and
web hosting in support of TOPS’ business.

“The supermarket segment’s competitive nature requires us to be flexible and
instantly meet time-sensitive customers’ dynamic needs as well as compliance
requirements,” said Kevin Darrington, chief operating officer, TOPS Friendly
Markets. “HP will help us transform our processes and applications environment
so we can stock our shelves with the products customers demand while lowering
costs and maintaining our neighborhood grocer feel.”

HP will provide

applications management
services to maintain the TOPS environment, including
its retail, supply chain, marketing and merchandising applications. These
services help TOPS gain control over applications and enable flexibility to
adapt to new opportunities.

The agreement also includes a number of infrastructure management services
that will simplify the TOPS technology environment. HP will continue providing

managed mainframe

server management
services to host systems that operate TOPS’ major retail
operations. TOPS also will use leveraged services for remote

network monitoring
and management support from HP.

HP Workplace Services will support email, desktop and mobile devices,

service desk and site support services
for TOPS’ business offices. HP also
will provide virus protection and packaging images for devices in 132 stores and

In addition to managing the environment from TOPS sites, HP will provide
day-to-day operational support from HP
Best Shore
global delivery centers. These centers provide flexible and scalable service
delivery using standardized processes while leveraging best practices to lower
global risk and more cost-effectively support business.

“Retailers like TOPS must be able to adapt quickly to changing business needs
while supporting growth and innovation,” said Bjoern Petersen, director and
general manager, Retail Industry Group, HP Enterprise Services. “HP has been a
trusted advisor to TOPS over the years and with these new services HP will help
TOPS make its processes more efficient, streamline costs and position itself for
future growth.”/p>

About TOPS Friendly Markets

TOPS Friendly Markets LLC, (TOPS) is headquartered in Williamsville, N.Y.,
and operates 127 full-service supermarkets and five franchise locations. With
over 13,000 associates, TOPS is a leading full-service grocery retailer in
upstate New York and northern Pennsylvania. Visit for more

–(Hewlett-Packard News Releases)–

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